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  • UPDATE: after seeing my review on trip advisor and yelp, a senior MGM customer service manager contacted me. They removed the extra charge and for good measure crediting me back one night of room cost. This was an ordeal but I am now satisfied with the outcome. They made it right. My adult son and I stayed in the MGM Grand signature tower from August 27-30 2017 while attending a conference at the conference center associated with the MGM Grand. The room was nice enough, but we had reserved a room with two queen beds, but when they moved us to the signature tower I only had a room with a king bed and a pull out sofa, So my son had to sleep on the pullout bed for three nights. It was about a 15 minute walk through the rat tunnels to get to the conference center.Be careful if you want to take an Uber from the hotel because the hotel restricts where uber and lyft can pick up to one single obscure location in the whole complex. Be prepared to spend 10 to 15 minutes finding that location before your pick up. My real gripe with this place has to do with the computer billing system. In the morning of our check out the computer system was not working properly and the clerk spent about 10 to 15 minutes trying to get the bill worked out correctly. First they wanted to charge us over $400 for last night of our stay even though we had early reservations at a rate below $150 for the conference. We eventually got the rate straightened out, and checked out with a zero balance. Then on October 12, (six weeks later.) The hotel charged $32.88 to my credit card. I called them and asked what the charge was for, and they said they had forgotten to bill me for the resort fee. I told them that I had closed out the account when I checked out and had a zero balance. We went round and round about this, But they refused to take the charge off of my credit card bill. As a result I am posting this very low review and making the general public aware of their unscrupulous business practices and poor customer service. You can stay there if you want, but watch your credit card for unauthorized charges after you leave.
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