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  • Went to their drive thru. Woman behind the window looked and sounded mean. She's a Latina. She's not suppose to be in a customer service industry, in my opinion. I ordered the 8 piece chicken with 4 biscuits and one side. I asked her to make the side into just a large gravy instead. She told me she can't because it's more expensive than a side. I asked her how much the difference is. It actually has the same price. My husband was able to do this the last time we bought here and now she's telling me that they're not allowed because the gravy is not considered a side...REALLY??? Because I got annoyed, I changed my order into the 8 piece chicken only and a large SIDE of gravy...it's the first time I saw a box of chicken shoved sideways into a small plastic bag, just as the other reviews here have mentioned. This store doesn't seem like they wanted to please their customers at all...When I got home and opened the box, some of the chicken were not freshly cooked. It seems like it's been refried again or microwaved because the meat were already too dry and kinda jerky and have absorbed a lot of grease in it....YUCK!!! Never again will I buy from this place. I would rather go to the other store on the other side of Craig Road by Tenaya...You just lost a repeat customer because of bad customer service and some reheated, stale chicken pieces...NEVER AGAIN!!!!
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