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| - When I finally got health insurance, I decided it would be high time to start seeing a doctor regularly. As the Healthcare Partners chain was one of the places that accepted Health Plan of Nevada, and it was close to where I was living at the time, it seemed like the ideal choice to go to.
For about two years now, I have been seeing Dr. Payos at this location. I have read a good many complaints about the front desk/customer service stuff, but honestly, I have never had any serious problems with anyone. The medical assistants and doctor are always patient and checks on any concerns that I may have, and the doctor is willing to put in referrals to specialists as need be, which has happened a few times in the last few months.
There are often waits, both in terms of how long it takes to see the doctor when you get to the facility, though I have gotten back early a few times, and in terms of how long the wait between appointments can be; sometimes I have had to book appointments a few months in advance (but again this varies).
The only major issues I have stem from the procedures required to go and see a specialist. Doing so requires getting a referral from Healthcare Partners, and sometimes this takes longer than it should. Some specialists require additional blood work and the like; I have done the tests at times only to be told I have to do more tests, or to have my appointment with the specialist rejected because I "didn't get all the right tests done" despite them being the ones ordered by my doctor. If the referral process to see specialists could be streamlined and improved, it would make this whole operation much better.
Overall though, I am satisfied with my Healthcare Partners experiences, and look forward to continuing to go in the future.
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