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  • Both the dealership AND the salesperson were commendable ! Kent Trapp's years of experience doing one thing: matching customers to the car fitting their needs, is priceless. I came in thinking I wanted a cute orange munchkin (Prius C) only to come to grips with the reality, my orange crush was a serious mismatch for the car's usefulness with respect to my work. The dealership supported Trapp's desire to help me acquire a more appropriate choice by allocating a generous trade-in value for my car and by disclosing Toyota's mandate to offer a rebate for my paying for the car versus financing it. I was thoroughly irked when I realized that a different Toyota dealership felt justified in ignoring the Toyota's rebate mandate. We are talking about $1,000! Kent Trapp taught me to pair my dumb phone with the car's Blue Tooth and introduced some additional "fun" features of my vehicle AFTER the sale had been completed. Trapp is intelligent and sensitive to specific car issues. He did not hesitate to have a beeping feature modified by their service department. I honestly had a positive car buying experience, thanks to this gentleman.
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