OK so what you see is what you get with English's Gastropub. There is an awesome selection of imported beers. They usually have a few different drink specials running so pay attention. The waitstaff varies from excellent to incompetent. Charlotte is an absolute treat to work with. She is so helpful and willing to go the extra mile to ensure the customer has a great time.
The menu offers some items that you just can't get many places that I have found around here. The pie flight (savory) is insane, the bangers are the best the sides always come out to perfection. The food and tea service is awesome.
The decor of the restaurant is hip, euro-trendy. It isn't necessarily to my taste but honestly, I forget what my taste is for $5 all you can drink pints with my lunch!
Advice to management: tighten up your hiring process. If someone is so miserable to be there then let them go! It affects the way the public sees you as a management team.