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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • It is fair that I write a follow-up review since they have shown that customers are important. After I wrote my review I was called the next day by their District Manager to apologize for the zero customer service I received over the last couple of days. I didn't answer the phone and didn't notice the voicemail until the next day when the store manager called and personally apologized for the way I was treated and that they wanted to connect the steering wheel controls and fix the alarm by installing a bypass so the motion sensor won't set off the alarm when the remote start is activated. They asked if I could come in when their most experienced installer was available and that it would only take about an hour to get everything finished. And to their word they made it happen. When I got in the District Manager met with me and again apologized for the hassle and again wanted to personally make sure everything was done as promised and in a timely manner. The truck was completed quickly and one of their employees went over everything that was added on and made sure I didn't have any questions about the other stuff that I had installed. I now see that they really do care about their customers and will go out of their way to make sure you are satisfied, and it seems to me that the employees are given plenty of leeway to make decisions on the spot to ensure customers are satisfied. They just need to get it right the first time. It shouldn't have to take a poor review to get problems fixed. I'm glad they proved they care about customers and appreciate how quickly the problems were resolved.
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