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| - We found this restaurant by looking on Groupon for dinner deals in Vegas. The Groupon being offered was for 2 dinner entrees (up to $12.99) and 2 jumbo margaritas for $27 (a $46 value). Ideally, we wouldn't have purchased a Groupon for a place so far from where we were staying on the strip, but it was a pretty good deal and decided to give it a try. As we were driving to this restaurant, our Lyft driver was surprised that we wanted to go to a place so far off the strip but reassured us that it was authentic Mexican food. We had high hopes and expectations for this place.
First negative of this dining experience was the location. Not only was a 15 minute Lyft ride but they were doing construction all around the restaurant, so the drop off/pick up is really inconvenient.
Once we got inside the restaurant, the friendly hostess seated us and offered us guacamole or bean dip to start instead of the complementary salsa, but we decided to go with the salsa. Our short interaction with her was the end of the positive customer service we received during the rest of our time at this restaurant.
Our waiter, whose name I don't recall, came to take our drink order and was friendly to begin with. Once I mentioned that we would be using a Groupon, his whole tone and body language towards us changed immediately. He said, with an attitude, we could only get the house flavor margarita or we had to pay an additional cost for a flavor upgrade. We said that was fine, and we had no problem paying the $1.50 difference for a strawberry instead of lime flavor. He then proceeded to whip open the menus for us and directed us to the two pages of dinner entrees we were allowed to pick from. I was highly disappointed in their lack of vegetarian options, but was not about ask if I could sub veggies instead of the chicken, beef, pork, etc. due to our waiter's poor attitude. I decided on fish tacos and my boyfriend chose one of their burritos.
The restaurant was not too busy when we came in but by the time we placed our order, our waiter had a couple tables in addition to ours. Our food took an average amount of time to be prepared.
After our food was brought out, that was the last time anyone checked on us throughout our meal. The food came out hot, and was very tasty and fresh. By the time our meals came, my boyfriend and I were over half way done with our margaritas and waters, and figured our waiter would be over to offer us another round of drinks. We spent 20 minutes enjoying our meal and in that time frame, our waiter did not once come to check on our drinks, how our food was, etc. After we finished eating, we sat at our table for close to 15 mins waiting for the bill while our waiter completely ignored us. While I realize he had a couple other tables, I've have never had an experience with a waiter/waitress who couldn't juggle 4 tables. There were multiple times he looked over at us and I made eye contact with him to signal that we were ready to cash out, yet he turned his back to us each time. At one point, I was going to ask the hostess to print our bill off so we could get out of there. He must have sensed that we were growing increasingly impatient and finally came to our table and said "is everything okay?" in a snippy tone. At this point, we were very disappointed. Our original plan was to order another drink before we left, but based off of how we were treated, we told him to bring the bill.
After our waiter applied the Groupon, all we were left to pay was the taxes and up charge on the margarita flavor, which came out to be around $9. I know that when using Groupons/coupons, the correct thing to do is to tip on the original price, not the discounted price. This experience, however, made me so upset that I was VERY tempted to tip on the $9 that we owed. However, being the decent human beings we are, we tipped him on what the meal should've cost without the Groupon.
Maybe our waiter was having an off day, but I don't believe this was the case. He probably thought we were going to short him out of a decent tip as we were using a Groupon. If he did not want to take care of a table with a Groupon, he should've asked another waiter to take care of us. Instead, we were treated like garbage. We will not be back to this place when we visit vegas again.
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