One word can describe my experience with Ellen and that word would be 'professional'. I am not a fan of brazilian waxing, but Ellen makes the experience less painful. The friendly atmosphere is very inviting. She is gentle and uses the wax that does not pull on the skin. My apointments are scheduled every 3-4 weeks, and she is very accommodating with your appointments and is willing to work with or around your schedule. If you want someone who is professional and caring and I recommend you make your appointment Ellen!