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  • First I love my Toyota, but I have much concern about the quality of this dealership's service department. I took my 4runner in for a minor maintenance service. The kind where they claim to also do a complimentary 30 point inspection. And here is the problem: I had my truck at the Toyota of Lake Norman about 3 months prior and they did the same 30 point inspection as well and noted my battery was bad (red status), replace very soon & the service manager told me the same; that I should not wait long before replacing. Well Toyota of Town & Country is closer for me so I decided to take it in there. I did not tell them about the battery, I thought I'd let them find it on their own. Well when the service manager called me to let me know what the costs would be for the service I primarily took it there for (brakes), I asked if they found anything else. He told me no - and I suggested they recheck the battery; he raved that he had his best Tech on the job, but would ask him to check again just the same. The service manage called me back and sure enough my battery needed replacing. Here is why I am writing this negative review: the battery check is on the 30 point inspection, there are 3 status scores to the inspection - initially Town & Country listed my battery as green status (good), but when I challenged them, they rechecked (??????!!!!!) the battery and then gave it a red status. The battery status is not a visual check, how do you get that wrong??? My thought is that they didn't even bother to check the first go-round - which makes me very concerned about the quality of the additional work they did!!!!! I would suggest you call around for prices first because Town & Country is expensive, and you don't even know if they are doing quality work.
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