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  • I couldn't be more terribly disappointed with The Guild. I had high expectations before coming for my first visit, but this place has failed in every regard, in the quality of service and food and overall experience. After giving the restaurant manager an opportunity to make the awful experience right, it's apparent that there's an underlying issue of low quality level management and service staff. Lip service with no action. I was given false information before coming to the restaurant. I phoned the restaurant 3 days before coming, to confirm the reservation, and requested a menu item. I was told that a menu item (roasted pigs head) would be available, for our reserved table for 6, and there was absolutely NO issue that it would not be sold out. This was false as we were told 5 minutes within sitting down it was not available as it was sold out. Our server, Pablo, couldn't have been more unenergetic, passive, and avoidant. He did the bare minimum interaction as he could with our table. A drink was spilt on one of our party, by the server. The mains were not placed at the correct locations, as to who ordered, by the runners. The mains, for a table of 6 did not come out at the same time. When the food main food arrived, and overall the meats were extremely burnt, or cold. Server was MIA when we wanted to order a coffee or dessert. Dim lighting at the table and difficult to read menus. We attempted to let the restaurant take ownership for the failure, and it was thrown back at us as our problem that we did not inform them at the time. I did inform them within a timely manner, and it's not their perogative to set arbitrary deadlines on feedback. They are aware, and have knowledge of our poor experience, and have choosen to do nothing. It's unfortunate that this place could not do anything to take ownership of poor service and overall food experience. 1 out of 5 stars. Heed this advice and go somewhere else! Charcut, Hy's, Caesars, and many others, just to name a few!!
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