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  • I got the peppercorn ranch combo with fries at the Bay-Adelaide location. Two people ended up making my burger. The second person decided to leave out some of the ingredients - a delicious strip of bacon and an onion ring - off my burger. The left over bacon was put into a tray of already cooked bacon, which to me, seems like poor technique if they're going to recook the already cooked bacon for the next person in line. Who knows what she did with the onion ring, but I guess she rather throw it away than give it to me. The patty was left on for too long, I noticed this as I waited, making the burger dry and tasteless. The fries were bad as well - overcooked, dry and not flaky-soft in the middle. The seasoning salt for the fries was good at first, but the cook added a little too much and in the end they were too salty. If they are hand cut as they claim, they are most likely frozen and fried after. Either that, or they just can't cook fries. Another thing I noticed, the first person pulled out a tray of (pre?)cooked patties and proceeded to recook one for the next order. i know it was already somewhat cooked because it wasn't pink, but already brown. Again, poor technique. For the price, ($12.90) I probably won't take the gamble to see if they'll get it right the next time. It's too bad because this place looked promising and their burger creations sound delicious.
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