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| - They warm their sauces & give you free vanilla soft serve! And the BBQ is top notch!
I've never heard of a Dickeys before this location. And with the small dining area I've been hesitant to tell yelp about them for fear that our fave KEF Sunday location would be over run.
Pros:
- very good BBQ; the quality of their smoked on site meats is delicious. I've rarely had any meat there that I've been ho hum about. The pulled pork and beef brisket will easily overshadow any other meat on your plate--be warned.
- variety; they offer 8 different meat options and at least as many sides. The waffle fries are ok, I love the onion straws and baked potato casserole.
- sustainability; the big yellow cups last a long time after your visit. Open up our cabinet and you'll see them in regular rotation. They use recyclable to go containers.
- free vanilla soft serve ice cream cones
- they warm their sauces. This is no small matter. The compounds found in all sauces are muffled by colder temperatures. So a bottle on the table or a packet kept in the fridge (like at most other BBQ joints) will not taste as good as something kept at a temperature closer to your tongue temp.
- sauce options and flavor; spicy is my fave, but they also offer original, sweet and a vinegar based carolina
- nice theming and it smells wonderful before you even get in there
- kids eat free on Sunday. They have a good deal on this and it's our favorite night to visit. 12 yo and under get one kids meal and drink for each paying adult of equal or greater.
- casual place and atmosphere
Cons:
- value; the portions are a bit lacking compared to the price
- the dining room is cramped; just tonight two families were connecting in a friendly fashion, one leaving and one just arriving. Great huh? Not for those of us trying to get drinks and sauces and utensils, etc. not their fault really. Move to a different location after your lease. Seriously. Maybe pineville or south clt.
- ordering; there's this high clear guard separating you during ordering from the food that's being prepped just on the other side. I appreciate the sanitary purpose, but it means you often have to yell your order to folks again due to the often cramped crowded nature of the facility.
- customer service; I'm not sure what kind of compensation these folks are getting but I rarely see the same people twice and those that are there sometimes put customer service niceties as a secondary or tertiary concern. They often have only two or three folks working and those same people have to prep food, take order, handle the point of sale, get wood for the smoker, maintain the store, etc. They often seemed stretched thin. And they're working in a cramped prep area. I probably would find it hard to crack a smile if I worked there. Most often I get acceptable service--rarely on the chick fil a or public level.
Overall:
The food is very good. That and their KEF on Sundays will keep us coming back. We go there as often as our budget and my waistline will allow. It's a bit cramped and their customer service can use some polish. You can make a great root beer float with the softserve!
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