We have ordered from this location many times, then go and pick up. It is usually just coming out of the oven when we get there. If it is out, it is in the warming oven. This time it was up front under a heat lamp and not hot at all. For $18.00 for 1 pizza with pepperoni, I was NOT happy. It is a very mediocre pizza anyway!No apology or offer to discount or anything! I WILL NOT go back here again!