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  • Run the other way from Ganley Westside Subaru. This review is for their Service department but the sales department not that great either. I own a Subaru for seven years. The service department is OK at best over the seven years, but the last two have been horrible. I had four terrible experience with the service department, but the last two take the cake. In 2016 I took the car in for a recall and maintenance because I was going on vacation. I choose to go to Ganley Westside Subaru because I want to get the recall done before we went on vacation. The called and told me all thing wrong with my car it was a lot, and I ask several times if they would get all done by the end of the day and they said the would. Then at 3:30 pm that afternoon they told me they would not finish it. I told them to get done what they could and have it ready by the end of the day. They would not do that. They told me they were swamped today or one of the mechanics did not come in today. They told me this same stories so many times over the years. They told me they give me a rental for the night for free, but I had to delay my vacation. Also, they did try to make me pay for the rental the next day. In the end, they did not even say they were sorry they just gave excuses. I told myself I would not go back, but another recall happened on my headlight bulbs for my car, and Subaru eat headlight bulbs. So I took in 2017. It was all bad from the begin. I ask them to check over the car and do a multi-point inspection, oil change and check the all the lights on the car. They charged me for a multi-point inspection, but I do not think they did it because the battery dies two days later. I called the dealership, and they gave me so run around over the phone. Also, they seem to be too busy to deal with me. I decide to have a friend look over the car instead. Well, he found several things wrong with the car that a multi-point inspection should have noticed. I took to another service station a got it fixed. So Ganley Westside Subaru will waste a lot of your time, money and will drive you crazy. If you yell loud enough they may give some money back for their incompetents but it not worth it. I do love my Subaru, but I will never get another.
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