Service was friendly although a man in housekeeping did make a comment to my 3 year old when he touched the glass door about him being the one to make the prints all over his clean doors. :-/ The room was clean, in fact they had just finished shampooing the carpets. The complimentary breakfast was where I had to take away a star. My son wanted a bagel, when I went to move the bagel with the provided tongs, bugs flew out from under the bagels. I was revolted and we had cereal.