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| - I have had many "not so pleasant" experiences at Frys Food and Drug, but now, they are so desperate to get customers into their pharmacy, that they are lying and cheating to do it. From the employees of the local store at 75th Ave and Cactus, all the way up to their corporate office. They recently sent a mailer with a coupon for their pharmacy out, which is pictured on my personal page and I will also post on Sherry's List. This coupon say "Get $500 in Free Groceries" All you have to do is transfer up to 10 presciptions from your current pharmacy to Frys Pharmacy and receive $50 for each one transferred. My Walgreens pharmacy was closing it's doors at the location nearest me, so instead of taking my business to the next nearest Walgreens, I had this coupon, so I thought I would give Frys Pharmacy another chance. (About two years before, I was using Frys Pharmacy, but when the pharmacist thought it was OK to discuss and "discipline" me in a loud voice, in front of the other pharmacy staff and the customers in line behind me, a personal medical issue and his personal feelings about it, I transferred all of my precriptions to Walgreens and never went back.) Now, a couple of years later, I get this coupon in the mail and decide to give them another b try. Pure LIES, FRAUD, WHATEVER you want to call it, I brought them a whole lot of business, transferring over 9 prescriptions and bringing in two new ones. It actually took them several days to even get the first five correct, they were blaming Walgreens and the closing of one of their stores for the delay, and not being real discreet about it either, I might add. Other people in line were listening to the clerks rant about their competitors, instead of just gracefully and graciously accepting the new business and taking accountability for their delay in getting it right.
The day I went to pick up the first five that were ready, (I had already patiently waited several days) I informed the clerk at Frys that I had been in contact with Walgrees, who told me they had also faxed over two more. I asked her to please check if they were also there, so if they were, I could do some shopping while I waited for those two. This clerk just didn't want to even check! She repeatedly told me that even if they were there, it would take a day or two to get them filled because of their back log. I told her that was ok, but I at least wanted confirmation that they were there. After several minutes of back and forth with her, she got the pharmacist to come to the window and tell me they were there, he would need a couple of days to fill them. I am not sure why the clerk couldn't tell me and had to pull the pharmacist from what he was doing, but who knows. At the end of the day, I picked up five precriptions that day and the clerk, for whatever reason, rung them up on two receipts
I finally got rang up, got two receipts, one showing a $50 pharmacy rewards credit and one showing the final four prescriptions with $200 in pharmacy rewards credit. (I think what confused her is that I didn't pay for any prescriptions, because of my high medical costs this year, I satisfied my deductible AND my out of pocket for 2017 already) She told me to wait 24 hours to use the rewards, which was fine. I went back two days later to pick up the other two prescriptions, that were already faxed in that day, but they were too busy to fill. On that day, I was informed that the prescriptions were finally ready, but I couldn't get rewards for those because they weren't transfer in from another pharmacy. Being sarcastic, I'm wondering where they got the info to fill them :) She stated that although Walgreens faxed over the information, I never filled them at Walgreens, so those ones weren't eligible! Wow! How did Walgreens happen to have information on prescriptions I had been taking for at least a couple of years, if they never filled them. At this point, this was becoming way too time consuming and frustrating, so I just wanted my neficine, forget the rewards, just give me my meds so I can be on my way!!!! Can you believe they had one medication, filled twice (yes, they had Two bottles of the exact same stuff) and she said you have to pay cash for one, because my insurance company paid the first one, but denied the second one stating it was too soon to fill!!!! Geez, ya think???? Why did they fill it twice on the same day???
BOTTOM LINE, AT THE END OF THE DAY.....ALL THAT FRUSTRATION AND DRAMA... I NEVER GOT THE PHARMACY REWARDS.....CHECK MY PERSONAL PAGE FOR PICS OF COUPON, RECEIPTS, ETC. I HAVE SPOKEN TO CORPORATE, MANAGERS, SUPERVISORS, ONLY TO BE TOLD THERE IS NO SUCH PROMOTION, IT DOESN'T EXIST! I HOPE IT HELPS SOMEONE TO NOT WASTE THEIR PRECIOUS TIME ON THE FRYS PHARMACY SCAM!
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