For the most part, my coffee gets to me in the fashion I ordered. But there's been one or two times that I've ordered a flat wrap and the meat ice cold.
It's in a convenient location but there isn't a drive thru, so you must fight for parking, which isn't too bad. However, the employees are so busy talking to each other, that the customers aren't greeted (unless you're the only one in he store) and there's no consistency on where they will be delivering your drink/food... Maybe at the pick up location or maybe at the register where the next customer is now waiting.
Also, they have this thing with boxes being on the counter where you're supposed to get your food. I cannot remember a day/time when I've gone in and there has not been something sitting on the counter that could be in the back or placed on the counter behind the ice cream.
But what can I say... It's convenient than the new one in Concord.