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| - I was here with my boyfriend for a bite to eat and some drinks, upon the recommendation of an owner following an interview for a position. I can see why they were interested in new management options, coming from an industry veteran and reading past Yelp reviews. Our meal at this establishment left a lot to be desired, and my partner and I agreed that had I not been interested at the time, we would have said something to management and left earlier in the evening.
The hostess was lovely and kind, but we were sat at a large table for 4 right by the front door and it was a breezy, cold night to be by a door. Our server was polite enough table side, but it was not the level of service I would expect and we did not see her consistently throughout the evening, often sitting without drinks and with dirty items in front of us.
We ordered a pizza and a bottle of red wine to share. The pizza came out within minutes of ordering because the place wasn't overly busy on a Thursday night. However the bottle of wine didn't come until we were almost done our pizza, we watched the bottle and glasses sit on the bar counter being ignored. The floor manager finally brought it over after he finished a conversation he was having the back galley with a group of servers and support staff gathered around him; there were way too many staff but unfortunately none were focused on delivering customer service.
Some of the servers were leaning over the bar and were kicking their high heels off in between running drinks and going to tables. I wouldn't wear a pair of heels to work until I knew I could stand in them for hours because it looks unprofessional and like a chore to customers watching and waiting for items.
Our table overlooked the bar area, and we watched one of the bartenders put her finger over the nozzles on liquor bottles to count 1oz pours when she was making drinks. This type of practice is against health and safety policies because it introduces bacteria from her hands to the those drinks and to the remainder of the bottles that were touched.
Our bill amount was high because of the menu prices. There is nothing the matter with higher priced drink and menu items because this is the target market in the entertainment district - but it is my firm belief that the dining experience and customer service have to match these expectations, and this night unfortunately did not.
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