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  • The family was shopping in the Sunset Galleria this afternoon and we encountered this new location. The owners and the representatives were very friendly and outgoing and doing the things entrepreneurs need to do to lure people in to try new things. We saw the popsicle options but all four of us opted for shakes. My son ordered the Kit Kat shake, my daughter the Reeses Peanut Butter, my wife opted for one of the UK specials and I ordered the Chunky Money variety. My first qualm with this place is the lack of pricing available and with the ambiguity of the pricing of the specialty shakes. We did not know that there was a size option until we ordered and were asked "what size." I ordered "medium" for all of my shakes, but was charged for the "Mucho" size for all of them because apparently the specialty shakes are only available in the "Mucho" size. This should have been made clear to us when ordering and the cashier should not have asked "what size." The total for 4 shakes was $30! I understand that this is a novelty, but this was a bit pricey for me to make this a regular stop for me and my family. To add insult to injury, when asked to pay, the electronic tablet first asks what percentage "tip" to provide. I am all about rewarding good service and for tipping where appropriate; however, given the exorbitant prices and the fact that the servers are simply combining chocolate milk and ice cream in a blenders, I don't think a tip is warranted. Now, let's talk about the finished product. It took quite a while to get the four shakes out and there was no one in front of us after we ordered. There were 3 people making our shakes so you would think they would be able to get this out faster. Finally, we received our shakes. The "mucho" size cup is very small and does not live up to the term. The shakes were fine, but nothing special to write about. Certainly not worth the price. Nielsen's and Mr. D's Custard's products offer so much more quantity and are much better tasting. Not to mention, both these options cost $10 less than what we paid at this place.
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