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| - Stayed at Andaz for four nights over Memorial Day weekend. It is hard to imagine anyone rating this property anything less than five stars. It's pretty magical here.
First, let me address the elephant in the Yelp room: The gender neutral bathrooms.
These bathrooms are located between the restaurant and reception. I do not know why they have gained so much negative attention from prior Yelpers. Some Yelpers have alluded that these bathrooms are risky/scary. One Yelper even called these bathrooms "DISGUSTING!" These people need to go find a cabin in the woods and remain their for the rest of their lives because clearly they are unable to adapt to changing times nor can appreciate exceptional design.
The bathroom area is a big open space. There are shared sinks in the middle and 7 toilet stalls positions along the walls. The toilet stalls have floor-to-ceiling doors. I call these "poop-able" stalls for obvious reasons. I cannot follow the logic of any negative comment directed toward this bathroom. To give this resort a three-star rating because of these bathrooms is unfathomable in my opinion.
Second, let me address a service the hotel provides that no one has mentioned: Tesla service.
That's right. Tesla service. Andaz has a Tesla and they will give you a complimentary ride in said Tesla to any location within a five mile radius. Tesla service is first come, first serve and runs from 7am to 7pm. I believe we used Tesla service more times during our stay than the Tesla service has been used collectively since the resort opened. It's fabulous. We were known to the drivers as "regulars". I felt like a baller when Tesla service dropped us off in front of a brunch joint with 35 people waiting outside for a table.
Third, not all casitas are created equal.
As with any hotel, some rooms are better than others. We resided in 5E which faced the parking lot and the new apartment complex being constructed (all exterior work is complete, so no more construction noise as previously noted by a Yelper). Our casita was also far from the pool. I'd say it was possibly the third worst positioned casita but that was OK because we spent all our time at the pool. There are very few casitas with views of Camelback. I actually did not see Camelback from the property until the end of our second day.
Fourth, the pool.
Overall, it could be bigger. Sunday of Memorial weekend was extremely busy. There were not enough chairs, not enough space in the pool, not enough umbrellas, not enough anything. I believe that day was a learning experience for the resort.
Also, for views of Camelback at the pool, snag a chair near the cabanas closest to the restaurant. Those chairs are positioned best for the views and the sun.
Fifth, environmental consciousness, or lack thereof.
The resort provides two complimentary bottles of water daily. Inscribed on the plastic bottle is this: "At Andaz Scottsdale we have selected Private Spring Water as en environmentally conscious partner who uses 100% recycled plastic and sustainable practices to lower their carbon footprint."
That's great! Except there isn't a single recycling bin on the property! There is no way to recycle these bottles nor the plastic water cups at the pool, nor beverage cans, nor liquor bottles. The resort really has failed in this respect and I've emailed the resort directly requesting they provide recycling bins on the property/in the rooms.
Last but not least, BYOB at the pool. All I can say is that there is no rule against BYOB, however, I do not recommend blazing into the pool with a glass bottle of Tito's like one guest did. Not only did I find this move trashy but glass is not allowed in the pool area and someone should have called her on it. If you choose to BYOB (and by this I mean mix drinks in your room and bring them to the pool), be a little discrete out of respect for the pool servers. Don't be a jerk and show up with a cooler of Coors Light. The servers want your tips and when you BYOB, those tips go away and they know it so there is no need to throw your BYOB in their face.
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