Right now, this is a 3 star place. I have faith that they will get it together, but they aren't there yet. I called to book two lanes for 8 of us and was told it would be $120 a lane....WHAT? For bowling? The person on the phone wanted to send me a proposal....for bowling. I explained that this was way more than I was interested in and told her I would just stop in. They only accept reservations if you are willing to invest the extra $$$. Otherwise, you wait. We had purchased a groupon for $38 for 4 so we waited. On Friday at 6:00p.m. we ended up waiting an hour. They have a large bar and arcade area so waiting is easy- as is dropping more money. The staff are definitely confused and have communication issues because they did not know what lanes were booked and what lanes were free. Once they found lanes for us, they sent us to lanes that had bowlers on them. Those bowlers told us the same thing had happened to them. But all of this was before we bowled. Once we got in a lane and put our almost new bowling shoes on it was a great time. The music was fun and lively, our server- whose name I missed- was on it, and the food was really good. The avocado hummus is a winner and the nachos were really tasty. My advice to people is that although the whole place is quite large, the bench that you sit on while your group is bowling is quite small-as is the little table for food. The people beside us had 6 people in one lane and they were overflowing onto our side. It is adequate for four or maybe six kids, but not for eight adults. We will try this again and if you get the groupon, it is a good deal.