Horrible service! I waited 15 min before I heard from a customer the printer was down. I advised the staff I would return. She said it would be fixed in 20 min. When I returned 3 hours later she told me that she did not know how to change print options sizing etc. and I would need to wait for her coworker to return from lunch. I waited. He said it would be another 30 min wait!! Finally I told him I would return the following day. Ridiculous! The service was so bad I thought there were hidden cameras!