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  • Just an absolute awful experience a few nights ago. To be clear, I typically enjoy Bar Louie locations pretty much wherever they are. Friday night was not one of those nights. It surprised me that the bar and restaurant were not crowded when we got there, but now I know why. Service was poor, attitudes were negative, and it took forever to get anything. Everyone working there looked grumpy or had very cynical or sarcastic comments to make. Didn't look like anyone working enjoyed spending any part of their lives there and they wanted to pass it on to their guests. Since we had already eaten across the street we had just stopped in for some drinks and dessert before heading back to the hotel. Mistake. We perused the dessert menu and one member of our group decided to get the chocolate cake. Then the waiting began. After 5-10 minutes we talked to the bartender about their desserts and asked about how they made them or whether they were made in-house, etc. His response? "It takes too long and costs too much to make. Nobody buys that crap." WOW... Nice job building value in your company, your product, and your guests' confidence in their decision. While I do appreciate the honesty of telling us they don't actually make the cake, they could probably form their response with a little more tact. The waiting continues. After about 20-25 minutes of waiting on the cake we are ready to scrap the order altogether, especially since we were waiting a ridiculous amount of time for a pre-made purchased cake that they just needed to slap on a plate. When we decided to pay up and leave we got nothing but grief from the staff about not wanting the cake anymore. What a miserable place to be - whether working there or dining there.
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