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  • Lots of hate on here, however I get mad at the branch at Decatur and Trop. That place is a mad house and you will wait forever. This however is a different story. Came to the bank, people must understand that certain things take time and some of us need to lose the self important attitude. I waited about 10 min, no big deal. I met with Michelle B who is a personal banker. Told her my issue of someone in Ohio hacked my account and over drew it so the customer service people on the phone suggested I go to a branch and get a temporary debt card. She was very professional and courteous. Very funny and seemed to genuinely care about my frustrations. Got me my card fast and explained everything with every detail. She also noticed that my signature was not matching my cards so she helped me with that as well. This is the first time anyone in the bank has ever gone an extra mile to help me and I was overdrawn and expecting to be treated like a step child. Very impressed I must say, even though there are negatives in all banking, Bank of America would be stupid to let Michelle B go, she is top notch customer service!!!! Woody
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