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| - I wish I could have given Inner Fire Yoga a better review since I am a long time fan of Bikram Yoga, in general.
However, as they say, the first impression's the last.
[1 star for Darlene]
My first customer experience at the studio was with Darlene who lacks customer service skills and business acumen. I couldn't believe how awful this experience was for me given the fact that I love Bikram yoga and this was a yoga studio for heaven's sake!
Darlene was rude and completely unprofessional. She did not garner the same respect for me as she did for her existing clients and she made it evident that I was going to be reminded of that during and after class.
After 90 minutes in her class, I was fully aware that I was dealing with a bitter and histrionic personality who cared more about her own agenda than serving the needs of studio members.
I would have never returned to the studio after day one, but I had purchased a starter package so I had 29 days to go before expiring my membership.
[2 Stars for Marit]
After my first and horrible experience with Darlene, I contacted the studio owner and GM to file a complaint and request for further action. I had to find out whether this was just an isolated incident or whether it was a leadership problem.
Marit, the owner, did attempt to resolve my issue with Darlene. However, she responded nearly a week later with no real good answer for her tardiness except for excuses. And to top it off, she minimized the Darlene situation as if it wasn't a business problem stating:
"The thing about Darlene is actually she is a superb yoga teacher - when she wants to be. She is not the best teacher to new students, but she is most definitely loved - deeply - by lots and lots of students in our community. She is eccentric, and wonderful, in her own weird way. She always chalks up her 'attitude' as 'jersey girl'."
After justifying Darlene's behavior, she gave a short apology and suggested I seek out other instructors in her studio. The only real offer to resolve the issue was to talk to Darlene and if I wanted she would extend my membership for a few more days.
At this point, I knew I was dealing with a leadership issue here.
I declined her offer to extend my membership for a few additional days. I did try out other instructors to get a return on my investment. Then I let my membership expire after my month was over.
I couldn't in good conscience continue to support a business that values an employee who treats new members like crap and gets rewarded for it.
[3.5 Stars for Amy + Karen]
The other instructors were great. Had Marit better resolved my problem, I believe I would have continued attending Amy and Karen's classes. Unfortunately, the other instructors were not able to (nor should they have to) restore my confidence in the studio because of Darlene and Marit's actions.
I give Inner Fire Yoga 2 Stars total for not delivering on the expectations they posted all over their website and studio.
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