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  • I was looking for a family doctor in the area and I consider myself lucky to be paired with Dr Kassam, who specializes in women's health which I appreciate! The clinic is accessible by transit (501 streetcar or replacement bus) and also has underground parking. When I first requested an appointment, I came in for a general meeting which was described to me as a 'meet and greet'. Frankly, this is becoming the norm for most doctors, so people need to just accept that this is a fact of life. I had a similar experience with an up & coming doctor in Ottawa (perhaps this is the new school)? I know some people see it as a cash grab, but frankly, I'd rather give someone the run down about my medical history instead of chancing it. In my first meeting, Dr Kassam was thorough in her questions with me and we discussed my medical background. She is incredibly attentive, friendly, and motivated. We discussed where I was in my life & what I saw for myself in the future. She ordered a basic blood workup and updates on some shots I was out of date on. The bloodwork was done on the spot in the clinic. I noticed the last time that I went, they are now only scheduling appointments for blood work. I think it was at that appointment that they weighed and measured me, too. I've only had one referral to another specialist, and Dr. Kassam had cautioned me that it was a difficult place to get into. She did her magic and got me an appointment, with an 8-9 month lead time. I just got an email from the specialist in question providing my appointment slot. Again...hate to say it, but that's kind of the norm in Ontario's medical system. Luckily, my issue can wait. I've raised multiple concerns during appointments without issue. At my last appointment, I asked for a script refill (no problem) & asked for feedback about some changes I want to make. Dr Kassam was happy to respond to my questions. Regarding appointments, I've had no issues booking follow up appointments via email, which I find easier because I dislike sitting on the phone. I simply identify myself as a patient of Dr. Kassam's, suggest a date and time, and it's almost always been accommodated.
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