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  • We needed gutters cleaned out on a two story roof. Sarah was very nice, came over to the house and gave us a quote of $30/hr for a couple guys to come clean them out. Said it would probably a couple hours worth of work. The day of, three men showed up. Two younger guys, and one older gentleman. First, he asked me for a nonskid rug to put under their ladder. If I'm going to pay $30/hr you should bring your own rug. Then he proceeded to stand on the ground shouting orders at the two younger guys and never did a darn thing. He then charged me $35/hr. I said this is not what I was quoted. His reply was that I was quoted wrong. Then, to top it all off, not only did he charge me for two guys, but charged me for himself too! While we are happy the gutters are cleaned out, the price wasn't worth it. We were going to hire them to spread mulch around our entire property, but decided not to hire them after this. Furthermore, with family living in a nearby condo complex, their board called them for quotes regarding various jobs around the property. After our experience we warned them. Our family is on the board of the association. Well, they gave them five work orders to test them out. The association was and is looking for new grounds crew. After three months, none of the orders were ever finished. Needless to say, they lost out on this job too. Seems a shame that someone who presents as a very nice person is getting a bad rap due to some if the people associated with her business. We try and support local businesses, but they need to figure things out first. Perhaps growing pains? Who knows.
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