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| - This is seriously one the WORST Verizon stores that I have been in. I am only giving this place two stars today because my last experience here recently was "decent" for this store as it has developed a reputation of HORRIBLE customer service! My last trip was one where I actually left feeling good with my mom after upgrading her device and getting another tablet (FOR FREE!) for just 2 dollars more (before tax of course) on our monthly plan. Now that does not excuse past "mistakes". Many years ago when my mom and dad were living in Lakewood at the time, it was a 15 minute drive to this location. At the time my parents were upgrading phones and it was snowing as it was the middle of December. We arrived around noon so there should not have been ANY issues setting up this day. Well, there was. Not only were there issues but not even the manager there could set up my mom's phone that day. They TOLD us we would have to drive back "tomorrow" and finish the setup there!! In a snow storm where our drive time is now doubled! UNACCEPTABLE but my mom did it! Absolutely awful way to treat a customer and NO CONSIDERATION!! I'm sorry but call another Verizon store or headquarters to find out what you don't know and set her phone up the SAME day! From that moment, I have ALWAYS tried to go to another Verizon store. ANYWHERE but this one! Now every so often I would only stop in here to pay my bill or ask just a question about certain charges and I pretty much would leave in one of TWO ways: ONE; I would be steaming mad when I left because I was charged a "fee" for some kind of set up and/or whatever stories Verizon could come up with to make the customers pay just a little bit more. TWO: I would argue and almost yell with managers on how dishonest Verizon is and they would change or "adjust" my bill but still leave steaming mad on how I had to fight for what I was owed or promised! Now, I have always believed two things to be true about Verizon itself. Verizon I believe does offer the BEST cell phone service ( I can count the number of dropped/lost calls on one hand if I lost a finger a two in TEN years of service). Two, Verizon has the ABSOLUTE WORST CUSTOMER SERVICE! You have to fight and argue with their employees because I just truly believe that Verizon wants EVERYONE to pay more for their brand. I eventually became so fed up with Verizon that about 7 years ago I switched to, what I still believe to be the absolute best cell phone company there ever was, ALLTEL (R.I.P ALLTEL, there are others who feel the same way as I do). My parents decided to stay with Verizon (they are old fashioned people, they don't like change and stick to what they know). To break down this history lesson for those who were ALLTEL customers, Verizon eventually bought ALLTEL. Verizon then, in my opinion, slowly and systematically broke down ALLTEL and made EVERYONE switch to Verizon or leave. They wouldn't even let me keep my OLD phone number from ALLTEL! I had to change my number. Thanks for inconveniencing me Verizon! I have to tell everyone I know my NEW number plus whoever did own this number before me (some guy named Joe?) I get calls every so often looking for him. Now I have to BLOCK numbers. I only decided to go back to Verizon so that I could assume the responsibility of the PRIMARY issues and total bill with my parents so they did not have to deal with Verizon for much of anything. All in all, this leads up to two weeks ago where I find myself dealing with this store once again because it was time for my mom to upgrade again. It is because of this ONE recent dealing that I will give this place TWO STARS and not one. Yay, what "tricks" will they pull today? My mom called me so I was not there but I'm the primary on the account and they cannot do anything on the account with my permission/blessing. This way I can protect them. Well, I talked with my mom over the phone and we liked the deal she was getting. She handed the phone over to the employee. I questioned EVERYTHING. Charges for setup? Activation fees? ANYTHING Verizon might pull. I was reassured, told the "actual" monthly bill before tax and there were NO charges. I liked what I was hearing after several answers and I let her upgrade with a NEW tablet! My dad was there and he made sure to get a copy of EVERYTHING and the employees business card. I still didn't trust them. I later went to Verizon online chat to verify and I have to say it was a deal with nothing hidden from Verizon. GREAT! Not only that, the employee from online chat said with this deal being confirmed, I was able to upgrade my data for free! AWESOME! I hope Verizon has learned from past mistakes toward their hardworking customers and will appreciate them more. In time as well, I will look to be changing this Verizon's rating if they continue to honor their customers.
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