This location of Tim Hortons in Liberty Village has the worst service..there are three cash counters that cater to three customer waiting lines without an organized system. So people can walk in from the two entrances & line up wherever they want with any regard to the customer who's been waiting to order ahead of them.
There was a group of us waiting patiently at one cash counter. A couple walked in & sat down across from an empty cash counter. One of the associates opens the cash counter & instead of asking who's next in line he starts to serve the couple (who came after the 6 customers already waiting). When I protested we should be served next the associate responded with a laugh.."three lines, ma'am, sorry!"
I was appalled...I complained to another associate how bad their service is & in response he apologized & agreed that his colleagues actions were not right.