Holy Hell. I can't believe this place has the worst service ever! I was visiting a neighboring business and came here to grab something to eat to take home.
The first issue is you were supposed to order at the cashier at the end of the line instead of at the beginning of the line as you normally do. That should have been my warning, right there, But no, I went to the cashier and ordered my sandwich and fries with no drink.
I waited, and waited, and waited, and waited...for at least 30 minutes for friggin sandwich and fries. One staff member asked me what I was waiting for and said my sandwich had been ready for 5 minutes but we were waiting on the fries. And I complained that my sandwich would be cold by the time the fries were finished. The acting manager cutting the potatoes one order at a time. Let's wait some more..
I give them credit for trying to calm me down in my now irate status but it was not so successful. The sandwich maker actually made another sandwich but yet the fries were still not ready.
I asked for my money back and this was also a hassle. The sandwich maker again tried to calm me down. Finally at least I got a receipt but still no meal. It was now an hour after I left the neighboring business. At this time all I wanted to do is leave Penn Station and go to McDonald's where I know my food would be available almost immediately. After checking with my bank 2 days later, I never received a refund. The manager at this place has no clue what he is doing. I promised them that I would never be back. I'm just glad it was just a $15 meal that I lost money on and not more than that.