I'm giving one star for location as it's 2 stop lights up from my house and another one for coffee. However the service here is absolutely terrible. My drink order is relatively simple (6 shots of espresso with coconut milk and SF vanilla syrup over ice) yet I'm always waiting at least 20 minutes no matter how slow or busy they are. If I order ahead the wait is even longer because they claim my order didn't print.
I was at another Starbucks a couple days ago and the person in line in front of me ordered 2 full carriers of drinks (8 drinks to be exact, 6 of them were frappuccinos) and I got my drink in less than 5 minutes. So there's no excuse for this location to give less than sub par service other than they give zeros fucks.