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| - Quick summary: If you want a very pretty room that is not very close to the strip - Palms Place is awesome. If you're hoping for more than that - you know - knowledgeable staff, pools, proximity to the strip, etc. Palms is not so awesome.
Longer version: The rooms are really nice. Ours (a studio) had some minor problems - namely, various parts of the room were damaged/broken (two lights in the bathroom were out, some strip broken off of some places on the counter in the room, various dings in the stainless steel surfaces, etc). But nothing major. The patio was locked off and somewhat gross looking. The beds were comfy. The room was super pretty. Nice tub. Overall, a great room.
The staff were more of an issue. We were given lots of wrong information about things happening around the area. The one huge plus I'll give the staff is that my lovely companion left some jewelery in our room when we checked out. We called the staff and they were able to track it down for us and return it to us within about an hour of us calling. Awesome. However, a major staff problem was the housekeeping - when we checked in - our room was simply not clean. Don't get me wrong - it had been "cleaned". But it had trash on the ground. And some of the seats were incredibly dusty. I mean like you could write "wash me" with your fingertip on the seats. That dusty.
The pools were also a major issue. They close early (I think at 6 PM or something like that). Am I the only person in the world that loves going to pools at night? Further, the main pool was closed off for much of our time there for some show that cost $100/person (or was it $50/person? Staff gave conflicting information here). Thus we were stuck in the teeny little pool in Palms Place. There was no seating available (though a nice maintenance guy was able to hook me up when I asked), but there were tons of empty cabanas (that they were chasing people out of) that I suspect they wanted some insane price for. The bartenders at the pool were awful (incompetent and rude). Also, charging $12 for a rum and coke is insane.
Getting to and from the strip is about a $15 taxi ride. There is a shuttle that goes to/from the strip once per day. Literally once. No airport service, of course (that's about $25). There is a "resort fee" of $15/day. They're quick to tell you that gets you a $20 drink credit. That credit only works at bars in the casino, and it doesn't go too far (though they are less overpriced than the pool). It also expires the day it is issued for.
Service/staff/location/pools get minus 5 stars.
The actual rooms get 4.5 stars.
I'm not good at math so somehow that's becoming three stars.
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