I've had Progressive Ins on my motorcycle for years and have never made any sort of claim. Seems like a win for them. This spring my bike needed a tow from sitting all winter, so I called Progressive since my policy covered towing. They arranged for the tow. However, the tow company never showed. When I called the towing company, they told me they would get there when they get there. They then cancelled with Progressive. Progressive is now telling me they are trying to get a replacement but to no avail. What am I paying for?? I'm just happy that I'm not broken down on the side of the road! I will be moving my business, and suggest you consider other options when looking at insurance.