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  • 10 stars for this ER, trauma, and burn center! I'm sooooo happy we rushed to UMC when ER Spring Valley hospital neglected my boyfriend for an hour while his skin was burning. He was burned very badly from our bbq pit on his face, neck, hands and arms. Unknowing that UMC had the only burn center we rushed to the nearest hospital which was Spring Valley. Such a mistake! After I noticed how neglectful they were as they watched my boyfriend run around the ER in agonizing pain and did nothing to help, we ran out of there! (I have a full story about that ER btw) Anyway we ran into UMC ER and as we were frantically looking for the check in desk the security guard pointed us to it. There was a boy in front of us who took a couple of seconds. When it was our turn the gentleman at the check in desk asked for ID and I handed it to him. He asked my boyfriend what happened and he replied he was burned and placed his hands on the counter. The burns were pretty obvious. His hands and arms were charred and blistering at this point, his facial hair was singed, his eyelashes were gone, and his nose was raw, plus him groaning and jumping around proved he was in serious pain. The gentlemen immediately handed me back his ID, not interested in inputting his name in any computer system, and instructed someone to get him a wheelchair and rush him to trauma. He saw a doctor and was given pain meds and a tetanus shot within minutes. They cleaned him up spread ointment on all the burns and gave him an order to go to the burn center the next day. He was discharged within 2 hours! Luckily they were 2nd degree burns. Still very painful but could have been worse! The burn center is just as good and deserves 10 stars as well! Virtually no wait time to see the nurse. The nurse rubbed all of the charred and dead skin off and bursted all of his blisters (pretty painful to watch but cool too) She wrapped him up very well and gave us instructions on how to take care of his skin to avoid infection. She told us where to get his supplies and got his prescription promptly. She was so kind! I am so appreciative of this place and my boyfriend definitely is!
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