Update: visited in July 2017. Decided to guarantee better food by advising the server about the two previous poor experiences with pizza that was cold in the middle. Pizza arrived hot all the way through, but crust too well done and very brown compared to my friend's. New gluten-free pizza dough they were trying at the time (July) results in a much smaller personal pizza than the regular dough, to the point where my friend felt bad in comparison to her larger one. Increased my review by one star, and only one because this is still a _tweaking phase_ instead of a well-tested and worthy option for gluten-free. Rather surprising that a restaurant this well-established still hasn't got this right. I could only recommend this place to people who don't need to eat gluten-free. If I ever try it again and it's still this disappointing, it's time to remove stars!
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Original review:
If only the pizza had not been cold in the middle on _two_ occasions (visits in September and November 2016) I would give this place 5 stars. As mentioned in every review it has an extensive and delicious menu including gluten- and lactose-free options and relatively friendly service. It's been packed each evening I've been. Sadly, the first time, all three of us had to send our pizzas back because they were cold in the middle. They were also too brown (overdone). Staff apologized and had the pizzas taken back to the kitchen, warmed some more and then brought back to us. Of course you think that for some reason that it's just a bad night. The second time was at the end of November, and 1 of the 2 pizzas was again cold in the middle and had to be sent back... but still... why is this happening at all? What is wrong with either the wood burning oven or the staffing? I am considering whether to try it again, but right now I would not feel comfortable inviting friends. What a shame.