It pains me greatly to provide such a low rating for a Beach(es) institution, as the location cannot be beat, the two, ya TWO sidewalk patios are amazing and the food is decent. BUT and there is a definite BUT, the owner is a tyrant. I have personally witnessed him berate staff in plain view of his customer base on several occasions, and have had to suffer uncomfortably as this same staff attempted to make futile attempts on his behalf for this truly abhorrent behaviour.
The staff seem nervous and unsure of themselves, constantly looking over their shoulders to ensure that they aren't committing some perceived slight. I cannot say that I blame them, as the majority of staff here are friendly, professional and courteous, it's obviously not an issue with the staff, but with the owner himself.
This in turn translates into sporadic service and at times a toxic environment. Not what one expects in such pub.