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| - Love Water Wings Swim school in general! Great business.
As for this location--
We moved to the North side of town and had to leave the Eastern location behind, which was okay as Louis, their rockstar instructor, had just left to pursue a new career.
I called this location and they got my son reenrolled for a class that evening. Awesome! Thank you! I explained to them that I was used to a male instructor for my son for baby swim 2 and that Louis back at Eastern was bold enough and strong enough to handle my son. (My son is big for his age). The guy at the counter explained to me the girl Amber that taught the class we signed up for was a really great instructor and I should give it a shot. Obviously I figured they'd say that about any instructor but we gave it a shot, and I was impressed. Amber was very encouraging patient and could lift my son with no issue. Could it be, I found another rockstar instructor? After the class I decided to bring him two days a week for the first month so we could try to move up to Guppy, and the gentleman at the front spent time helping me find another day and time during the week that Amber taught that would also work for us.
The building itself is in a nice small shopping center, it's easy to get to, and it's clean. The toy area is clean, the bathrooms and changing area is clean and the pool area is nice and open with a good amount of seating for parents.
The staff is all great. My loss of star comes from this past week, our third week at this location and Rockstar Amber was sick and leaving early (totally understand, and hope she's feeling better). Instead of calling and telling me though and asking if I was still okay with it, they waited until we got there and were checked in and then told us and said another instructor was taking over her class. Well fine im already here and my 2 yr old wants to swim. The teacher they chose to substitute was awful. She was impatient, and pretty rude to both parents and children. She took no time or effort to make sure my son was doing things with the right form and instead just rolled her eyes and kept going. Very different dynamic than when Amber is teaching since she is very encouraging to the children and very attentive. Basically the class was a waste of time and I feel like my son didn't get any practice until his dad took him aside and practiced with him on his own. Some parents may not mind if there's a substitute instructor but I do because they are definitely not of equal caliber. If that was our instructor every week, my rating for the business wouldn't be 4 stars, it would be 2. And if it wasn't for her, my rating would be a 5.
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