| rev:text
| - Not a good location. Gruff service. Terrible cars. Cars not entered into the computer correctly, and agents that rent cars that don't exist.
The Terminal 3 location is stuck in a tiny garage across from the terminal, easy walk is the trade off for poor vehicle selection and dilapidated facilities. The rental counter is a walk back in time. Back to the days with cramped customer service desks, bad fluorescent lighting that sucks the life out of your eyes and doors that keep blasting in the winter chill every time someone's bag trips the sensor.
Hertz' agent was pleasant to begin with, but only offered two cars: a Nissan Verza or a Chevy Cruze. I rolled the dice for the Nissan, as the Chevy's are crap. Transaction proceeds at it's normal painstakingly slow pace, they then hand me a rental agreement and a spot number.
Venture out to the garage to find the parking spot empty. Head back in to report the error. Not so much as an apology, instead pure disbelief on the part of the rental agents. So I show them the photo of the empty spot and corresponding number.
Next car was no better. Paperwork said it was a Corolla, but a Hyuandai Elantra was parked in the spot. Hike back into the office where they insist it's an internal coding issue with their class types. I've read enough Yelp reviews to know how particular they are about falsely claiming damage on vehicles, so I say thanks but no thanks. I don't want a car that's coded incorrectly in the computer, so that when the Corolla is damaged I'm being billed despite being assigned the Elantra. I don't want to risk it. Additionally, if it's not correct in their computer, who's to say it's even registered correctly with the BMV? I don't want to be stopped for having a license plate on a Corolla when I'm in an Elantra.
Hertz finally agreed to assign me a car that was in the correct spot, had the correct paperwork with matching VIN and apparently correct registration information. This time it was a Toyota Matrix.
The car smelled like expired yogurt, handled terribly, but proved good for tight garage parking in downtown Toronto.
Worst part about the whole venture was Hertz employees and their lack of professionalism with errors they made with my rental. They failed to apologize, failed to make good on their mistakes, and left me with no motivating factor to ever rent from them again. In fact, I'm inspired now to further research better rentals and rental alternatives for my next arrival into Pearson.
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