I stay at the Legacy once a month for a few days and have been doing so for approximately 5 to 6 months on a regular basis.
I alway reserve my room on line and every time I do so upon check in the hotel clerk always have a difficult time finding my reservations. They usually find it.
I made reservations for June 15 thru the 17th on line like I normally do and got my conformation number for my room.
I arrived approximately 3 pm and the hotel clerk could not find my reservations, I explained to her that I have a e-mail conformation and always stay here.
She could not find the reservation and told me the hotel was booked solid, some kind of fireman function.
I showed her the email and she shook her head and told me she could not do anything.
I have a gut feeling that my room reservations were deleted to accommodate the firemen group.
I left the hotel with a half ass apology and had to find other accommodations, the Legacy lost my reservation and my business too !