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  • As an addendum to my prior review, I went back to Cell Helmet a FIFTH time because my phone was, yet again, seriously malfunctioning after my repair. FINALLY, I got a technician to admit that the proxy was malfuctioning as a direct consequent of the repair that was done (the manager would not admit this to me, and had me come back 4 times without fixing the problem). This technician was really smart, professional and nice, He actually took time to think about why my phone was repeatedly malfunctioning and he fixed the underlying problem. My phone is actually working fine now. I think if this technician were the actual manger of the store customers would be happier, and my rating would not be so low. I am grateful that he was able to fix the problem. It would have been nice to hear an admission from the manager though that their faulty repair caused me all the problems with my proxy that I had. I also wish the manager had taken some time to think about why my phone kept malfunctioning.
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