I took my dog in the other day because he had a random seizure. It was quite a shock to use. We rushed him there and they took him right away. The staff was very friendly. I didn't wait long for the vet to talk to after she examined my dog. But before they put me in the room they asked for my id. And I forgot it at home and were every understanding. My dog spent the night there and I called regularly. They were great to me and my pet. I'll take all my animals there. I I'll recommend it everyone I know.