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| - I shall let you in on a little secret... I am a nurse. So I know hospitals. I know healthcare. SO in knowing the "in's and out's" I added a star because working in an ER is rough goings. It's busy, understaffed, unpredictable and exhausting. I wouldn't do it again. But if one chooses that as thier nursing area of choice, then I expect better service.
Onto this experience. Husband comes home with a wicked case of food poisoning. It was awful. We tried all we could at home for a few hours, but he's diabetic and at this point, I realize there is no way to keep his blood sugars in check, so I put him and a bag in the car and off we go.
We arrive and he is very weak. I go in to ask for a wheelchair because we don't need to add a broken bone from a fall onto this trip. The staff gave me one and sent me to go sort getting him out of the car on my own. Okay, well whatever I can do what I need to do.
We then sit in the waiting room for about 30 minutes before seeing the triage nurse. Not bad as far as ER waiting times can go! She assesses him, all while ignoring me. Here in lies my major frustration with this hospital. BE NICE TO PEOPLE'S LOVED ONE'S. You are treating more than just the "patient". Family members and friends can provide a lot of great information! I tell her his last blood sugar and that I had attempted to give him a couple glasses of regular coke to keep his sugars up and help settle his stomach. She then says we need "diabetic teaching". (This almost put me over the edge, but I kept my mouth shut). Amazingly his sugar was 62, so I think it is SHE who needs diabetic teaching, because if he hadn't had that sugar he would be seizing at this point. I think I know my diabetic spouse's needs a little better than her- I have been caring for him for years.
The rooms are nice- seem upgraded and clean and had a flat screen TV. Ours didn't work, but oh well. The blanket warmer is always a big plus as well.
The doctor was AWESOME. He was the highlight. Personable, fun, listened and actually acknowledged the fact I was there (The rest of the staff ignored me).
Our nurse was okay. Not overly friendly, but not rude.She seemed new and not quite as knowledgeable as I would like in a hospital.
I wouldn't trust this hospital for something serious, but they got his symptoms controlled for basic food poisoning.
Our bill was over 4 grand for an hour stay that included IV fluids, IV morphine, IV Zofran (for nausea), a basic blood panel, and a urine sample. (Quite steep, but that's for profit healthcare for you!) That is why I only work non-profit *wink.
Nice work on the upgraded rooms, cool doctor, and fast wait time.
Not such nice work on being respectful to families. After all, we are the ones who are there with them for a reason... and unfortunately the ones who write the reviews and fill out your surveys. :)
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