I will not be returning to this Petco, or probably any Petco in the future. I should have just stuck with Petsmart, but they were out of what I needed and I made the mistake of choosing location over quality.
The manager is RUDE and condescending to her customers! WOW! I have never left an establishment feeling more like a jerk for trying to help out my pet.
I recently got a hamster from Petsmart and was concerned about wet tail because I had not seen a solid poo since they had come home and had a dirty butt one time that day which I cleaned. I then brought the hamster to be seen by a professional about my concern and they told me that it COULD be the very very early stages of wet tail but because it wasn't constant or because she showed no other signs of the disorder that the best course of action would be to give her the wet tail drops. This way if it is the very early stages of wet tail we'd nip it in the bud and no harm would come to her if she didn't have it.
Petsmart was out of the drops so I went to Petco.
I couldn't find any associate to help me, so I went to the register. The gentleman there was new and said he didn't know anything so he'd ask his manager. She immediately comes out saying "If your hamster has wet tail you need to take it to the vet." I explained the situation and she shook her head at me and said (in front of my young daughter) "we dont carry it because it could die in 24 hours if you don't take it to the vet." I explained the hamster had been looked at and we weren't even sure she had it at all, but she insisted on lecturing me and acting snarky. I later had to explain to my daughter the hamster wouldnt die and I was doing everything to keep it healthy. Thanks for that too.
Just because you work at Petco doesn't give you the right or authority to talk to me that way. I have many animals that i take excellent care of (as a matter of fact, I am currently treating my goldfish for constipation... but try and act like I dont know what my pets do and do not need!). If you want to lecture people go become a veterinarian. Otherwise do your job and leave the attitude at home.
Professionalism should be utilized even in retail.