Every time I've gone in there it seems extremely dead, but I'm hoping that the owners are fairing well. If you want donuts from here, it's best to maybe call ahead. The ones they have on display look like they have been sitting for a while, but when I did get the chance to have fresh glazed ones, they were awesome! It tasted like Krispy Kreme! Last time I was in, I ordered a coconut boba smoothie. That was also very good and refreshing. I don't know why someone would complain about the customer service. The lady who served me was very nice. Their prices are very cheap.