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  • This is not the first time I've been to the Steak N Shake I have been here with my family several times over the years needless to say service is never great but last night was the boiling point. We got to Steak N Shake around 7 o'clock pm and waited 30 minutes to be seated then waited another 15 minutes before anyone came and took our drink orders then waited 17 minutes before we got our milkshakes and another 22 before we got our food now you would think the restaurant was slam packed but it was not there were about four other tables than ours and about 15 people working. I do not know what the problem is other than the time the drive thru and it seems all of their concern for customer service goes to that because it's being reported back to their corporate office. By the time we got out it was after 9 p.m. and everyone was less than happy there was a line to speak to the manager as everyone in the restaurant was very upset with the quality of service. The food wasn't bad but with all of the frustration of service it's hard to enjoy so if you're looking for good food fast go somewhere else.
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