I had a great experience at this store earlier this week. I had an iPhone with a manufacturer defect. I took it to the Apple store first--big mistake. Apple made me wait for a half hour (even though I had a scheduled appointment). They took a 15 second look at my phone, determined that I was 2 months outside of the warranty, and told me to buy a new iPhone at full price. Not. Cool. Enraged, I went to this Verizon store across the street from Chandler Mall. The sales staff was very helpful and respectful of my frustration with my device. They took a quick look at my plan, saw that I had device protection (who knew? Guess I should read my bill more carefully!) They got a new replacement phone mailed to me within two days. Completely painless. I thought it would be a cold day in Hell before I got better service from Verizon than from Apple, but I'm very happy I was wrong.