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| - We went in there about a week after it opened and had a really bad experience there. The beer was good, and the server we had was good, but the food was awful and the experience we had with the manager was what ultimately ruined the experience. We ordered wings, and a quesadilla. The wings looked and tasted either like they had been sitting out for an hour, or they were deep fried to a crisp. The quesadilla had decent flavor, but was only about 1/8 of an inch thick and had very little filling, definitely not worth the $7 for such a small amount of food. There are a lot of places in downtown I can go and get full for $7, this was like a 3 bite snack.
But, since we live downtown, and we like to support our local businesses, and considering the fact that they had only been open a week or so, we thought we'd give some helpful constructive feedback to the management in hopes they might improve. So we asked to talk to a manager to tell him about the food.
So this guy comes over and we tell him the wings taste way too overdone, and the quesadilla tasted alright but was a poor value at $7. We told him we were local, we were polite, and that we knew they had only been open a week and we wanted to help them work out the kinks.
The manager immediately got really defensive and tried to tell us that the wings were fine (and that everyone else in the place who ordered them loved them) and that they only use the very best ingredients and that's why the quesadilla was so expensive. Then he basically tried to tell us that we were wrong and that there was no way that the food could have been that bad. We were just trying to help a local place succeed, and this guy put a really bad taste in our mouth.
Arguing with a customer and trying to convince them that the bad food they just ate wasn't really bad is a perfect example of how not to run a restaurant. All he had to do was simply say "thank you for the honest feedback, we will consider your recommendations, and we would love it if you would come back and have a free appetizer on us so that you can see we're committed to improving." We would have been back a dozen times by now, and told all our friends about it. But instead he was a jerk.
We thought about coming back again after a few months, but every time we think about it, we just think of the manager. And besides, there are lots of other great places in downtown Phoenix that have better, cheaper food, and good beer too. So we haven't been back, and we probably won't ever unless something changes.
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