| rev:text
| - Location: Meh. Nice looking place, Boca Park, but I can't stand the uppitiness of the majority of patrons here.
Ambiance: Cute, but way wannabe-fancy-er than authentic-feeling. That probably comes with the Boca Park territory, though.
Drinks/Food: Excellent! Both my coffee drink (an iced cappuccino -- or iced latte (we'll discuss in the next section)) was super tasty, with just the right amount of smoky, roasted flavor, and the quiche Lorraine was delicious!).
Sustainability: I likes that they use actual cups/glasses/silverware if you're staying there to consume your tasty loot, and I loved that their to-go containers/bags (which I *eventually* got... read below story) were recyclable/biodegradable.
Service: Not awesome, but not the worst either. The big, bearded dude making drinks was awesomely friendly and non-hipster-douchey (refreshing in these sorts of places). However, the girl who took my order had no listening skills whatsoever. She also wasn't very friendly. It wasn't that she was UN-friendly, per se; it was more like she was on narcotics. Blank stare, no emotion. Eh, whatever -- I digress.
While in line, I had looked at the board behind the counter and picked out an iced cappuccino, which was said to come in either 12 or 16 oz, and a quiche Lorraine (they had a few different yummy-sounding quiches, soups, salads, and maybe also sandwiches. For once, I wasn't in the mood for a sandwich). I asked for the 12 oz iced cappuccino and a quiche Lorraine, and I specified that my order was to-go. The big, bearded dude leaned over a bit and gently corrected me, "We do have an iced cappuccino here, but we just call it a latte. Also, it only comes in 6 oz." I stared confusedly back at the board, then back at him. "Ok, that's fine. I was just looking at the board, I've never been here before." He said something else in reply that I couldn't hear, but it had a kind feel to it. I didn't feel like arguing over what their own menu said, so just I made sure to reiterate that I'd like it iced and to-go. The girl rang up only the coffee and asked if I wanted anything else. I again ordered the quiche Lorraine and again reminded her I wanted them both to-go. She took my payment and thanked me. I went to go wait.
My iced cappuccino/latte came out first in a normal glass; a different girl brought it out, so I'm sure the order-taker did not actually mark my order to-go. I asked the drink-bringer if I could get it in a cup to-go. She looked at me like I should've said that when ordering, but changed it out without a word. The order-taker comes out from behind the counter around 10 mins later with my quiche on a regular plate with silverware and walks right past me to where the tables are, saying "Veronica?" I called over "Um, I'm right here." She handed out the plate to me. I try a different tactic. "Could I please have you put this in something for me so I can take it with me?" She looks at me blankly with the same you-should-have-specified-that-before face the other girl had and said, "You mean to-go?" I'm quiet for a good three seconds. "Yes," I reply with my best equally blank face. She disappears for a while and then reemerges with my quiche, nicely packaged in a to-go container and bag. I smile at her and thank her. She appears about the same as usual.
Summing it up: A tasty, though frustrating experience. You come to a local coffee shop to relax & get good service. Sambalatte failed me there, but I'm definitely willing to give them another shot. (Woah, there was no pun intended there, but now that I see that it could totally be an espresso pub, I'm still leaving it there.)
UPDATE: I received a Yelp message from the business apologizing for my experience, which I appreciate. He also gave this comment and asked that I correct my language, if possible: "I believe the languague narcotics it is strong and offensive for a drug free work place. As well, we check background of our Team Members." I would like to clarify that I did not intend to accuse the cashier that day of actually being on drugs; the language used was simply meant to be analogically descriptive. I will leave the original review as-is to preserve artistic integrity, but I did feel it was important to make that clarification, as politely requested.
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