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  • Yelp really needs to let people give 0 stars! I got a call from my daughter's preschool that she had an accident and was refusing to use one of her arms. When anyone would try to touch it to get a look she would scream and cry in pain. I went to check on her and they recommended taking her to a doctor right away because she was refusing to eat and was still acting pretty hysterical. She's only 2 years old so of course I'm also getting hysterical. It took me 20 minutes to figure out how to strap her into her car seat because she couldn't move her arm! Her primary doctor couldn't see her and we found this place online. Normally I would check the reviews first but as I was freaking out and very concerned I didn't bother checking. Big mistake! I walk in and there was one other mom with her child filling out paperwork. I waited at the front desk while the lady up front, Lydia I believe, sat there talking to a co-worker. I had to say excuse me to get any attention. They both looked at me as if I were rudely interrupting. She told me it would be a minute and to just start filling out my information. How rude of her! This is supposed to be a CHILDREN'S urgent care. When I'm done filling out the packet of paperwork (while my child cries in the waiting room) I explain to the lady up front that my daughter is covered by 2 insurance companies. We went back on forth on this because she wasn't understanding how that's possible. My daughter and I sat in the waiting area for 2 hours while the workers here discussed lunch plans loud enough for me to hear. Where is the sympathy for my child?! My daughter is being potty trained and during the day wears her training underwear. She asks me to use the bathroom so I attempt to take her. We walk in and it was so disgusting my 2 year old wouldn't even walk into the bathroom. It smelled and there was trash overfilling the trash can. Of course this led her to have a very messy accident in the waiting area. We finally get called back for the nurse to check her height, weight, and temperature. She grabs the thermometer that goes in the ear and doesn't change the cap that is on it. There is visible build up that she puts into my child's ear! We're taken back to the room to wait for the doctor and that room was just as dirty as the bathroom. Normally in a doctor's office there is a sink/hand sanitizer that the doctor uses to wash their hands before touching the patient. Apparently this place doesn't know that is common practice. No sink, no paper towels, no hand sanitizer. Not sure how this place passes any type of inspection. Finally get to see the doctor and he says nothing is wrong with my child. Doesn't even want to do an x-ray to make sure. We spent less than 5 minutes with the doctor after waiting over 2 hours, and all for him to say he doesn't feel anything wrong with her arm. Avoid this place at all costs!!! Total waste of time and he didn't even bother finding out what is wrong with her. Go to a regular emergency room or wait until 5pm when the Good Night Pediatrics opens. No idea how this place is still open!
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