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| - Please read why I'm only giving Dr. Sassan Kaveh 2 stars!
The staff at this office are great! Linda at the front desk greets you with an energetic smile and has an excellent attitude when helping you. All of the medical assistants are great as well. I was very impressed at their consistency at all my visits. Very rarely do you receive this with multiple visits. Dr. Kaveh himself is a very nice person and will explain the procedure he does there at his clinic. And there is no doubt in my mind that everyone he's helped has been satisfied with their results and with him as their doctor. However, my experience with him has left me extremely upset.
I made an appointment with this clinic based off of the reviews I read online and doing research. I went to see him for spider veins I have. The wait times to get back to see the doctor were a bit long. And the wait is even longer when you get to your room. But that can be looked past. At my first visit, Dr. Kaveh came in and looked at the spider veins I had and then started talking about the procedure he performs for varicose veins. He explained that my spider veins could be the start of a bigger problem caused by big varicose veins even thought I wasn't showing any. He stated that he wouldn't want the spider vein treatment to be a temporary fix only. He told me I would need to take an ultrasound to check my veins. It made perfect sense to me and I understood what he was saying. My second appt. I went in for my ultrasound. Michael did my test. He was very nice, personable, and professional. After the test, I saw the doctor afterwards to review the results. He said the ultrasound didn't detect anything and the results didn't show anything. He suggested me having a 2nd test done at a different time in my day where my veins would show more activity. I asked him again about my spider veins. I said since the ultrasound didn't show anything, could I just take care of my spider veins? He looked at them again and told me that they were not that bad and I didn't have a lot of them, so he would do them for a small fee. He still wanted me to take the 2nd ultrasound test anyway. So I scheduled a 3rd early morning appointment. After having the ultrasound done, I was to see him afterwards for the results. I waited in the back room for 50 minutes! I decided I wasn't going to wait any longer. I walked out, but then his assistant went and grabbed him from the break room and told him his patient was walking out. He immediately came and saw me. I explained to him that I was going to just call for my results because I had to leave. He said that's okay and he then gave me my results. This time the ultrasound picked up activity in my veins and he told me I can make an appointment to have the procedure done for Venous Reflux Disease. I took the information in and then asked about my spider veins again. I asked if I wanted to wait on that procedure until I do more research and get a second opinion, can I just take care of my little spider veins now? He then asked to see my veins again, he then told me they were too small for him to do. He said they probably needed laser treatment and they didn't do that procedure in his clinic. He said he would refer me to some dermatologist! I couldn't believe it. This is something he could have told me at my first visit! Instead, he told me yes, but wanted to deal with the underlying problem if their even was one. He pushed for this Venous Reflux procedure. And after 3 appointments and 2 ultrasounds later, he then told me that he couldn't get rid of my spider veins! The issue I came in for in the first place.
So looking at the big picture. Alpha Medical Group got (3) copays of $25.00 each, plus $214.00 for the ultrasound. Total of $289.00. And a lot of my wasted time! It would have been nice for him to tell me that he was unable to take care of my spider veins at my first visit. He also said he would not even be able to take care of them if I had the Venous Reflux procedure done! So it was a lose lose for me either way. Not cool!
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